Option 1: delete it in the app (fastest)
- Open the Sitters4Me app and sign in.
- Tap your profile or My Account.
- Scroll to Legal & Privacy and tap Delete My Account.
- Enter your password and confirm.
Your account is deleted immediately and you are signed out.
Option 2: ask us to do it
If you can't sign in or no longer have the app, email support@sitters4me.com with the subject Delete my Sitters4Me account, from the email address on your account. We may ask a question to confirm it's really you. We will complete the request within 30 days, and usually much sooner.
What gets deleted
- Your name, phone number, address, date of birth (sitters) and profile photo
- Your login, so the email address can be used to sign up again
- Your saved card and, for sitters, your payout account and bank details
- For parents: your children's profiles, including allergies, medical notes and emergency contacts, and the address on your past bookings
- What you wrote in chat messages, and your push-notification identifier
What we keep, and why
Records of completed bookings, payments, fees, payouts and ratings are kept without your name or contact details. We need them for tax, accounting and dispute purposes, and so the other person's own booking and earnings history stays accurate. We keep them for as long as the law requires, generally up to seven years.
Before you delete
We can't delete an account while a booking is open, scheduled or in progress, while a parent has an unpaid balance, or while a sitter has earnings that haven't been paid out or a payout still being processed. Finish or cancel the booking, clear the balance, or request your payout first. Any referral credit left on the account is lost when it is deleted. Deleting your account can't be undone.
See our Privacy Policy and Terms of Service for more.